Jewelry Customization: We welcome customizations. We are also happy to add special words to the inside of your piece. This may change the price of the item. Please contact Pierre@SusanAlexandra.com for these inquiries and pricing estimates.
Where is my order?: Each item is made by hand by Susan (her hands are very tired!). The item is made when the order is placed. Please allow 7-10 business days for items to ship. If you require an item in a specific time frame, please email Pierre@susanalexandra.com and we will do our best to accomodate.
Do you ship Internationally?: Absolutely! We ship to every corner of the world. At checkout you will see options for Fed Ex and USPS.
Returns and Exchanges: We allow changes within 5 days of package receipt. All sales are final.
Shipping: We ship all items by USPS. Once an item is shipped, we are no longer responsible. If you need an item sooner, please contact us at Pierre@SusanAlexandra.com and we will ship via Fed Ex for an extra charge.