Where is my order?: Each item is made by hand.

The item is made when the order is placed.  bags make take up to 1 month to ship to you . If you require an item in a specific time frame, please email emma@susanalexandra.com and we will do our best to accomodate.

Do you ship Internationally?: Absolutely! We ship to every corner of the world. At checkout you will see options for DHL.

Returns and Exchanges:  All sales are final. 

We make each item to order, by hand. We do not accept returns.


US Shipping : We ship all items by USPS. Once an item is shipped, we are no longer responsible.

We do not refund for packages lost in transit.

We are unable to refund or replace stolen packages or unretrieved packages that have been confirmed as delivered. Please ensure your delivery address is correct and secure.

We are not responsible for items not received due to an incorrect or an incomplete shipping address. Items marked undeliverable due to an incorrect shipping address will be reissued if and when they are received back and will incur a re-shipping fee.

All pieces are made by hand with lots of love, care and energy! Pieces may appear differently from the items shown online.

Your purchase supports a small, woman owned company-thank you kindly!