Jewelry Customization:  We welcome customizations. We are also happy to add special words to the inside of your piece. This may change the price of the item. Please contact Pierre@SusanAlexandra.com for these inquiries and pricing estimates. 

Where is my order?: Each item is made by hand by Susan (her hands are very tired!). The item is made when the order is placed.  Please allow 7-10 business days for items to ship. If you require an item in a specific time frame, please email Pierre@susanalexandra.com and we will do our best to accomodate.

Do you ship Internationally?: Absolutely! We ship to every corner of the world. At checkout you will see options for DHL.

Returns and Exchanges:  All sales are final. 

We make each item to order, by hand. We do not accept returns.

US Shipping : We ship all items by USPS. Once an item is shipped, we are no longer responsible. If you need an item sooner, please contact us at Pierre@SusanAlexandra.com and we will ship via Fed Ex for an extra charge. 

All pieces are made by hand with lots of love, care and energy! Pieces may appear differently from the items shown online.

Your purchase supports a small, woman owned company-thank you kindly!