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Jewelry Customization:  We welcome customizations. We are also happy to add special words to the inside of your piece. This may change the price of the item. Please contact Pierre@SusanAlexandra.com for these inquiries and pricing estimates. 

Where is my order?: Each item is made by hand by Susan (her hands are very tired!). The item is made when the order is placed.  Please allow 7-10 business days for items to ship. If you require an item in a specific time frame, please email Pierre@susanalexandra.com and we will do our best to accomodate.

Do you ship Internationally?: Absolutely! We ship to every corner of the world. Please email Pierre@Susanalexandra.com for shipping cost estimates. 

Returns and Exchanges: We allow exchanges within 5 days of package receipt. All sales are final.

All pieces are made by hand with lots of love, care and energy! 

Your purchase supports a small, woman owned company-thank you kindly!