Susan Alexandra provides complimentary international shipping on orders over $360!
Under $360 Orders
International orders under $360 are charged a flat $50 shipping fee, which is separate from any duties and import taxes that are the responsibility of the customer.
Import & Duties
International shipments may be subject to additional customs, duties and fees, all of which are the full responsibility of the recipient. These fees may vary from country to country and shipping delays may occur due to customs.
Please note that most of our items are handmade to order and require up to 3 weeks to complete.
All international orders will be processed and shipped via UPS within 3 weeks of order confirmation unless otherwise indicated in item's description.
If we do have current stock of your item(s), we will ship them out as quickly as possible.
International orders may experience delays caused by customs. These notifications can be accessed through the tracking number provided in your final confirmation email.
Should you need to expedite your order, please reach out to email@example.com and include your order number in the subject line of the email. We will do our very best to accommodate your request.
Please note that costs associated with orders that are expedited are the full responsibility of the customer. A member of our team will let you know what the shipping cost will be prior to sending you a separate invoice for shipping charges.
1. Should you need to return your product within 14 days of delivery, please email firstname.lastname@example.org with the order number in the subject line of your email.
2. A customer care representative will reply to you within 1-2 business days regarding next steps in returning your order. Please note that return shipping and any duties and import taxes associated with an international return are at the expense of the customer.
3. Please use the original packaging included in your shipment to return any item(s).
4. Once our team has approved the returned stock, your refund will be credited in the form of store credit or exchange within 5-10 business days. Store credit can only be used for full priced items.
Please note all jewelry is FINAL SALE.
Please note that return shipping and any duties and import taxes associated with an international return are at the expense of the customer.