We offer complimentary domestic shipping on all orders over $125! Please note that at this time, we cannot ship to PO Boxes or any FPO/APO addresses.
Since each piece is handmade and our production times are slightly delayed due to COVID-19, please allow more time for your item to ship. If you need something sooner or have questions about shipping times for specific products, just email us or use the live chat on our site!
Please note that most of our items are made to order and require 7-14 business days to complete.
All domestic (US) orders will be processed and shipped via UPS within 7-14 business days of order confirmation unless otherwise indicated in item's description.
If we do have current stock of your item(s), we will ship them out as quickly as possible.
If your order is a rush, please contact us at email@example.com and we will do our very best to accommodate your request!
All unused full-priced merchandise can be returned for store credit or exchange within 14 days of delivery. Items must be returned to us in original condition in order to receive credit.
Please note that any custom Susan Alexandra items are FINAL SALE and not eligible for returns or exchanges of any kind.
How To Initiate A Return Or Exchange
1. Please email firstname.lastname@example.org with your original order number in the subject of the email.
2. A customer care representative will reply to you within 1-2 business days with a pre-paid UPS return label for you to use to return your item(s).
3. Please use the original packaging included in your shipment to return any item(s).
4. Once our team has approved the returned stock, your refund will be credited in the form of a store credit or exchange within 5-10 business days. Store credit can only be used for full priced items.
Items Purchased via Temporary Promotions
Unless otherwise indicated, any items that are purchased with a discount code are eligible for a full refund within 14 days of purchase.
Unless otherwise indicated, any items that are marked down and on sale on Susanalexandra.com may be returned for an exchange or Susan Alexandra store credit only.
Sample Sale Items
Unless otherwise indicated, any items that are purchased during a Susan Alexandra sample sale are FINAL SALE and not eligible for returns or exchanges of any sort.